11 of 44(25%)customers would recommend this product to a friend.
Customer Reviews for ThinkPad X240
Review 1 for ThinkPad X240
Miss the winning design
Date:April 23, 2014
"1. No dedicated 3 buttons = Worst decision ever. The designers broke the very thing which made the Thinkpad the best of the best. Awkward feel... doesn't copy after highlighting and right clicking. Spotty response. They should have done more testing on loyal customers! I was more than happy to shell out for quality... not anymore. Makes me sad. 2. One memory slot... really??? 3. Why did you have to get rid of the Multi-media card reader? Many of us folks like the convenience of easily transferring pictures, documents, music, etc..."
"I really wanted to like this laptop. I did a ton of research beforehand and felt like I was making a smart choice based on other customer's reviews. However, as soon as I opened the product...I knew it wasn't for me! I absolutely hated the new MS Office, the graphics on the screen were dull and the keyboard was so irritating to use. I felt like I was using an old company-issued computer. I returned the laptop the next day.
However, GREAT customer service. Everyone was so helpful and I actually talked to real PEOPLE each time rather than automated responses. They sent me a return label immediately and overall, the return process took about two weeks.
Good job Lenovo with your customer service but the laptops need to be more user friendly..."
"I purchased this machine to upgrade my trusty rusty X200. I specifically waited for the X240 to be released to gain access to the new technology it offered.
Overall, it works. But I'm extremely disappointed. Having used ThinkPad's for over 10 years, I've come to expect functionality and reliability over trendy design. The touchpad on this unit is absolutely horrible, by far the worst one I've used. If you are a classic trackpoint user, you'll be further disappointed and frustrated by dealing with unrecognized clicks, and a cramping thumb, and inconsistent left/right/middle button feedback.
"I have had a X230T, and I'm entirely unimpressed with the new X240. First of all, I want to point there hasn't been a proper replacement for the X-tablet line. Even worse, they've downgraded the X230 to be a sort of Macbook-design clone. This has less RAM, slower speed on the i7, worse keyboard, but a "slicker" design...
Right, so if I wanted a Macbook at all, I would get a Macbook. Please return the rugged, feature-packed Thinkpads instead of unsuccessfully trying to copy everything Apple does."
"ThinkPad x240 is a fantastic laptop. It has great features, and the price is reasonable and affordable. I used to buy laptops and desktops from another company. Based on my experience on x131e and ThinkPad x240, I think from now on I will buy computers only from Lenovo. Now I could understand why IBM years ago decided to sell its laptop division to Lenovo. Regards to Lenovo, JulianFongYiu [received four degrees (BS in EE, MS in EE, MS in Maths, PhD in EE) from NYU in eight years] Associate Professor at a university, Department of Electrical Engineering and Senior Research Engineer at a defense company."
"I have been a ThinkPad user for 15 years but words cannot describe how much I hate the new keyboard and touchpad on my new X240 after using it for 3 weeks. Lenovo has gone crazy with keyboard design. I miss dedicated Function keys and dedicated mouse buttons. I swear I will not buy another ThinkPad ever again if Lenovo doesn't bring back the old design."
It has the worst touch pad I have ever come across
Date:April 15, 2014
"This notebook was company issued. It replaces my old HP notebook. Impressive at first. BUT the moment I started typing, the cursor became out of control whenever I type a key or press the space bar or happen to sweep my fingers across the surface of the touch pad. This resulted in frequent typing errors, and worse, at times it highlights the sentence for you and when you press the space bar it deletes the entire sentence. Extremely frustrating and ridiculous design. Totally making you very unproductive. Lenovo should recall this model and fixed the touch pad. Like car manufacturers that recall their cars to fix certain faults. Otherwise, never buy the X240. Its a waste of your money."
"This laptop has incredible battery life. I bought the 6-cell battery and it lasts for over 12 hours! Amazing. BUT I was unable to use the touchpad at all. This integrated design is absolutely worthless. Also, the keyboard is much smaller than the x230 keyboard and often result in mistakes during typing."
"I had to return the laptop because the touchpad was completely unusable. The mouse kept moving whenever I tried to click on something, resulting in multiple clicks. PLEASE bring back the physical buttons.
However, I am very happy with Lenovo's return process and customer service. Received my refund fast and without any issues."
"This Computer is absolutely awful and a complete and total waste of money. It broke SEVERAL times and has had to have battery changes quite frequently. For it's price, this computer is absolutely not worth it. It is a piece of junk."
"Overall, I'm very pleased with this notebook. Great replacement for my T60. I love the backlit keyboard, and I'm blown away by the battery performance. The only issue with the notebook is the touchpad, which I have to keep permanently off. The left/right buttons are integrated with the touchpad, so every time I try to hit the left/right button, the cursor moves (usually downward). It's really frustrating and I've been using the laptop for months now. The old Thinkpads had separate left/center/right buttons above the touchpad, so this wasn't an issue. I wish Lenovo kept the old touchpad configuration. Also, Windows 8 is horrible. I got rid of it and installed Ubuntu."
Hello spokeydokey, thank you for your feedback on the X240. I’m sorry to hear that you are experiencing issues with the new ClickPad design. We have recently released drivers for this model that should improve the usability of the ClickPad. You can download and install the driver here: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS034647
Cons: Memory, Input/Output compatibility, Included Software, Software compatibility, touchpad, trackpoint, number of usb ports, # of memory slots
"You will have enough space based on how large is the HDD you will order for this laptop, but this will not be the problem! You can always get an external HDD....The real problem is the touchpad which is a pain to use as per it is faulty engineered and noisy too EVERY TIME YOU CLICK. Most of the time you'll have to push the right side click many times before it registers once...same is valid for the left click button, but this one is worst due to the small surface area designated to this button."
"This is a step down from the X230 one memory chip limited to 8 GB, fewer special function keys to name a few. We have been using the X2XX series since the X220, love them now we need to find another standard."
"This machine is unfortunately a step down from the X230 predecessor. To net it out on the new Trackpad, It is horrible. Get rid of it. There are legions of people who live by the incredible trackpoint design and buttons. Not to mention many people are trying to figure out Windows 8. The new design makes it that much more difficult"
"I really can't believe Lenovo decided to move forward with this design and specs for what could have been a very promising model. The new trackpad takes some getting used to and obviously in need of refinement. I also don't get the 8GB limitation. I can easily see myself needing more in the next 6 months if not earlier. All n all, this is just too inadequate and limiting for the price premium Lenovo charges for this.. It's going back."